Connect with Biometrics Troubleshooting

1. In order to authenticate using biometrics please set up Biometrics on your device first.


2. Something went wrong. Please repeat the Biometric enrollment process.


3. A passcode isn't set on this device. Biometry can't be used.


4. If your account has Two Factor Authentication required, in order to continue the biometrics enrollment process please fill in the validation code.


5. In order to continue the biometrics enrollment process please fill in your password. If your account has Two Factor Authentication required, make sure you enable the Two Factor Authentication switch and fill in the validation code.


6. Biometrics authentication failed. Please try again.


7. Biometry is locked because there were too many failed attempts.


8. Unknown error. (Error Code: 1)


9. You must supply a verification code in the field labeled 'validation code'. If this is not visible on the login page tap the '2FA' button to make it visible. (Error Code: 2)


10. Your login has not yet been validated. Please check your email inbox (and spam folder) for the user activation email and click the link in it to activate your account. Then try to log in again. (Error Code: 3)


11. Your login has not yet been validated. Please check your email inbox (and spam folder) for the user activation email and click the link in it to activate your account. Then try to log in again. (Error Code: 4)


12. Server error operation, please try again. If the problem persist, please contact customer support. (Error Code: 6)


13. Biometric enrollment failed. missing information. Please try again. (Error Code: 8)


14. Login failed, invalid information. Please try again or contact customer support. (Error Code: 9)


15. Biometric enrollment failed, invalid information. Please try again or contact customer support. (Error Code: 10)


16. Biometric login failed, invalid information. Please try again or contact customer support. (Error Code: 11)


17. Biometric login failed, internal server error. Please try again or contact customer support. (Error Code:12)


18. Biometric login failed, invalid operation. Please try again or contact customer support. (Error Code:13)


19. Biometric login failed, incompatible information. Please try again or contact customer support. (Error Code:14)


20. Biometric login failed, invalid information. Please try again or contact customer support. (Error Code:15)


21. Biometric Login failed, missing information. Please try again or contact customer support. (Error Code:16)


22. Biometric login failed, expired login information. Please try again or contact customer support. (Error Code:17)


23. Biometric enrollment failed, missing information. Please try again. (Error Code:18)